Ransomware Recovery Services:
Emergency Incident Response (IR) Professionals

A ransomware is an advanced malware (a common computer virus or network worm) that attacks both enterprises’ and individuals’ computers by encrypting data, making it impossible to access until the assigned ransom amount is paid to the hacker.

Our SalvageData experts will employ proprietary techniques, advanced tools, and state-of-the-art equipment to extract corrupted and deleted files, as well as to decrypt encrypted data by hackers. If decryption is not successful, we offer specialized negotiation services to help get the encryption key.

There’s a whole range of services when it comes to decrypting data held in ransom. Each stage of ransomware recovery has a different price range, here’s what to expect:

• Evaluation: $500, plus $1000 to expedite the service;
• Decryption: $2500, these efforts range from exploring backup options, using known decryptiors and transferring restored files to a sterile storage media;
• Research: $150/hr, these services are priced by the hour since they often require developing a decryption code from scratch;
• Investigation: $2000, this is an add-on service where top security experts investigate the security breach that made the system vulnerable to attacks in the first place.

First, disconnect your computer from the network and wifi as soon as an attack is suspected in order to prevent spreading the malware. Ideally, the best course of action is to eliminate the ransomware first and restore your systems with a non-infected backup. In order to eliminate any trace of malware, you can resort to antivirus softwares or simply reset your system to factory settings. Call a data recovery advisor as soon as possible.

Should the decryption of data be deemed impossible without the key, your data recovery advisor will offer a suit of services that include how to handle and negotiate the ransom situation. Even further, we offer services in securing the data and cleaning it before restoring it to your systems.

A client may request to cancel the service project at any point before the ransomware recovery is accepted. If the customer has already approved service based on the quote provided by SalvageData and provided a credit card, a cancellation fee equal or greater of either $200 or 20% of the quoted service fee will apply.

SalvageData is located all across the country but our headquarters are in Cleveland, Ohio. To find out your nearest drop off location please click here.

Depending on the capacity of the recovered data, we will either send it on a brand new external media or via download. Data downloads are limited to 50 GB for economy service, 100 GB for expedited, and 500 GB for an emergency.

Our SSAE 16 SOC3 TYPE III certification is paired with a strict chain-of-command protocol for all data. This means your data is safe, secure and kept confidential. We are also a trusted data recovery provider for government agencies and healthcare facilities since we are also GSA and HIPAA compliant.

Yes. Before making a payment, you will be able to view and approve a list of the files we were able to recover.